FAQ

SHIPPING & DELIVERY

Q: What are your shipping options and rates for the US? A: We offer three convenient shipping tiers within the United States to ensure your new activewear arrives safely and promptly before your next workout session:

  • Free Shipping (7-14 business days): $0

  • Standard Shipping (7-14 business days): $10

  • Express Shipping (3-6 business days): $20

Q: When will my order be processed? A: Orders are processed within 1-3 business days (excluding weekends and holidays) to ensure every piece of apparel is thoroughly inspected, perfectly folded, and securely packaged before leaving our facility. You will receive a tracking confirmation email as soon as your package is on its way.

Q: Can I track my package? A: Absolutely! Once your gym clothes ship, we will send you an email containing a tracking number and a link so you can follow your package's journey directly to your doorstep.

ORDERS & PAYMENTS

Q: Can I change or cancel my order? A: To ensure fast delivery, we process orders very quickly. If you need to make any changes to your shipping address, size selection, or wish to cancel your order, please contact us at [Your Support Email] within 12 hours of placing it.

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay, Google Pay, and PayPal.

RETURNS & EXCHANGES

Q: What is your return and exchange policy? A: We want you to absolutely fall in love with your fit! If you are not completely satisfied, you can return your items within 30 days of delivery for a full refund or size exchange. For hygiene and resale value reasons, all gym clothes must be completely unworn, unwashed, odor-free, and in their original packaging with all product tags fully intact.

Q: My apparel arrived with a defect or tear. What should I do? A: We hold our activewear collections to the highest quality standards, but mishaps can occasionally happen during transit. Please take a quick photo of the defective area and contact us immediately at [Your Support Email]. We will arrange a free replacement or a full refund right away.

PRODUCT & APPAREL CARE

Q: How do I know which size to order? A: To find your perfect, true-to-body fit, we highly recommend checking the detailed Size Guide available on each individual product description page, which includes precise measurements for chest, waist, and hips. If you prefer a more compressed, athletic fit, stick to your standard size; for a more relaxed lounge fit, we suggest sizing up.

Q: How should I wash and care for my BriskHarbor activewear? A: To preserve the premium elasticity, compression power, and sweat-wicking properties of your gym clothes:

  • Machine wash inside out in cold water on a gentle cycle with similar technical fabrics.

  • Use a mild detergent and never use fabric softeners or bleach (softeners can clog the moisture-wicking pores of the fabric).

  • Hang or lay flat to air dry naturally. Avoid tumble drying on high heat and do not iron.